Return & Exchange Policy

WHAT IS FIORELLA'S RETURN & EXCHANGE POLICY?

Fiorella's returns and exchange policy gives you an option to return or exchange items purchased on Fiorella for any reason within the specified return/exchange period. We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measures to preserve its condition.

During Pick Up, our delivery agent may do a quality check on the return. This refund may be applicable only after the product has been received at our warehouse and has passed a quality check. If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However, all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we are only able to offer size exchanges. And exchange can be done only once for any product. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain a refund and purchase the new item separately.

HOW YOU CAN RETURN A PRODUCT TO FIORELLA?

To return back your product to Fiorella, call or WhatsApp us on +91-90813-21315. Our team will file a return request for you. Once a return request is filed, a delivery person will collect the product from your doorstep.

WHY HAVE I NOT RECEIVED MY REFUND DESPITE THE INSTANT REFUNDS POLICY?

For refunds taken into Bank Account (via IMPS), your refund will reflect in your account within one day once it has been initiated at the doorstep. For refunds to source account (that is Credit Card, Debit Card and Net-banking), your refund may take 3-4 days to reflect in your account depending upon your bank partner.

WHY HAS MY RETURN REQUEST BEEN DECLINED?

This may have happened, if the item you returned is used, damaged or original tags are missing. For more details, please call our customer care.

WHY IS MY RETURNED PRODUCT RE-SHIPPED?

This may have happened, if the item you have returned is used, damaged or original tags or MRP tags are missing. For more details, please call our customer care.

WHEN AND HOW I RECEIVED MY REFUND?

You will get your refund money within 24-48 hours after the product is picked up from your doorstep. Return charges of INR 99/- for below 500 gms and INR 149/- for above 500 gms will be applied(Per Product). If you are returning the product on your own, then no return charges will be deducted from your refund amount. If the product is not of the same quality, then we will deduct from your refund based on the damage of the product.